At our tranquil retreat, we provide a space where you can unwind, recharge, and prioritize your wellness. Whether you’re seeking relief from stress, muscle recovery, or simply a moment of peace, we welcome you to experience the transformative benefits of our therapies. To help you make the most of your visit, we’ve compiled answers to some of the most commonly asked questions. From what to expect during your session to how to prepare, explore our FAQs to ensure a seamless and relaxing experience.
At Glow Float and Wellness, we have an extensive hygiene protocol. Although each session is 60 minutes, we allow extra time in between clients to thoroughly clean and prepare. Our Float pools contain 1,000 litres of water, maintained with filters designed for 10,000 litres and approximately 400kg of Epsom salts to prevent bacterial growth. Showering is required before and after each float.
You are encouraged to float nude. Swimwear may cause sensory distractions, as you may be more sensitive to touch in the float pool. All float rooms are private for your comfort.
You must be 18 years or older to use our float pools.
A couples float allows two people (often partners) to float together in the same room. Participants generally float nude.
Floating is a natural practice, so the frequency depends on your lifestyle. Some clients with chronic conditions float every three days, while others come once a month for stress management. Like regular exercise, consistent floating delivers better results.
Always consult your GP first! Floating is popular among pregnant clients and can be safely enjoyed with your doctor’s approval (up to 36 weeks). The feeling of weightlessness can provide much-needed relief for expecting mothers.
Yes, always consult your GP first! and get written clearance before making a booking.
You should not float if you have an open wound.
No, for hygiene reasons, we recommend scheduling your float during a different phase of your menstrual cycle.
No. The water’s density keeps you safely afloat, even if you fall asleep. At worst, you may get some water in your eyes.
Avoid having a full stomach, as either can distract you from your float experience. A light meal about two hours before is ideal, and drink only water (no caffeine, alcohol or energy drinks)
At Glow Float and Wellness, we have an extensive hygiene protocol. Although each session is 45 minutes, we allow extra time in between clients to thoroughly clean and prepare.
Wear as little as possible, it is best to wear breathable clothing made of cotton and no shoes.
You must be 18 years or older to use our saunas.
If you are a beginner 2 times a week is beneficial
If you are a regular 3-4 times a week
Like regular exercise, consistent use delivers better results.
No exposing your baby to extreme heat from a sauna may lead to complications and is an unnecessary risk. It can also cause you to experience dehydration and dizziness.
Yes, always consult your GP first! And get written clearance before you make a booking.
Yes, you must be 18 years old or over to use our Halotherapy.
Halotherapy offers the best results when practiced regularly. People with chronic issues will benefit greatly from using the Halo One at least 3-4 times a week. Like regular exercise, consistency delivers better results.
There are typically no side effects other than the taste of salt and potentially thirst or a scratchy throat. However, if you are on any medication or suffering from a serious medical issue, you must seek medical advice before your appointment.
Yes, always consult your GP first! And get written clearance before you make a booking.
At Glow Float and Wellness, we have an extensive hygiene protocol. We allow time between each booking to clean the equipment and room.
Yes, you must be 18 years of age or older to use Red-Light Therapy
We advise that after your session you monitor your skin for any irritation or adverse reaction overnight, if there are no irritations or reactions, you can use Red Light Therapy as much as you want.
You can’t use Red-Light Therapy if you are Pregnant or lactating.
You can’t use Red-Light Therapy If you have cancer or if you have a health condition that may cause photosensitivity or using drugs associated with increased photosensitivity.
If you have any serious medical condition, consult your GP first! And get written clearance before making a booking
At Glow Float and Wellness, we have an extensive hygiene protocol. Although each session is 30 minutes, we allow extra time in between clients to thoroughly clean and prepare. The hot tub and plunge have built in UV light and a powerful 50-micron water filtration system to prevent bacterial growth. Showering is required before and after each float.
Swimwear should be worn while using Contrast Hydrotherapy
Yes, you must be 18 years of age or older to use our Contrast Hydrotherapy
As often as you like
No, you should not use Contrast Hydrotherapy when pregnant.
People with open wounds can’t use Contrast Hydrotherapy for hygiene reasons.
People with heart issues, high blood pressure, deep vein thrombosis and any neurological conditions that would prevent sensory perception of heat and cold must consult their GP! and provide a written clearance before making a booking.
No, for hygiene reasons, we recommend scheduling your Hot Tub and Cold Plunge during a different phase of your menstrual cycle.
To empower individuals on their journey to well-being by providing a tranquil sanctuary for relaxation, rejuvenation and restoration. We offer the holistic wellness services that include Float Therapy, Infrared Saunas, Halotherapy, Contrast Hydrotherapy and Red-Light Therapy. We are dedicated to fostering balance, healing and inner peace in mind, body and spirit.
At Glow Float and Wellness, we value your time and strive to provide the best experience for all our guests. To ensure smooth scheduling and availability, we have the following cancellation policy in place for our services.
Cancellation & Rescheduling
We require a minimum of 24 hours’ notice for any cancellation or changes to your appointment. This allows us to offer the session to other guests who may be waiting.
Late Cancellations (Less than 24 hours’ notice)
Cancellations made within 24 hours of the appointment will incur a 50% charge of the session fee.
No-Shows
If you fail to attend your appointment without prior notice, the full session fee will still apply.
Late Arrivals
Arriving late may result in a shortened session to avoid disrupting other bookings. The full session fee will still apply.
We understand that unexpected situations arise, and we’ll do our best to accommodate rescheduling requests within reason. Thank you for respecting our policy and supporting our commitment to providing our commitment to providing a seamless experience for all guests.
At Glow Float and Wellness, we are committed to providing exceptional services and ensuring customer satisfaction. Our refund policy is designed to be fair and transparent.
Product Purchases
Refunds or exchanges for products are available only if the item is defective or damaged upon purchase. The product must be returned in its original condition and packaging within 30 days, accompanied by a receipt or proof of purchase.
Services Rendered
Once a service has been provided, we do not offer refunds for completed sessions.
Prepaid Packages and Memberships
Refunds for unused portion of prepaid packages or memberships are not available. However, in cases of medical incapacity, upon presentation of a valid medical certificate, we may offer a credit of extension.
Gift Vouchers
All gift voucher sales are final and non-refundable.
We understand that unforeseen circumstances may arise, and we strive to accommodate our clients within the framework of this policy. For any questions or concerns regarding refunds, please contact our reception team.
